UPCOTE FARM - 12/13/14 JULY 2018

FAQs

GENERAL When does the site open and close? When are the peak arrival times? What time do the bands start? What ID do I need to bring with me? Are there any age restrictions? What happens after the bands finish? Can I bring my pets? Can I bring glass onto the site? Is there disabled access at 2000trees? Are there cash machines on site? Can we have BBQs and bonfires? Are there showers on the site? Do you have plenty of toilets? Can I bring my own alcohol? Can I bring Chinese Lanterns or Fireworks? What should I do with my valuables? WORKING WITH US Are there any stewarding positions available? Can my band apply to play at 2000trees? I would like to trade at 2000trees, how do I apply? TRAVEL How do I get to the site? What is the parking like? Is there a car parking charge? Can I bring a campervan / caravan? TICKETING Can’t find your tickets? Want to change the name on your ticket yourself? I haven’t received my eticket. What do I do? Can I get a refund on my tickets? Are there any other options to etickets? Can I buy a day ticket? Do children 10 years old and under need tickets? How do I upgrade or change the day of my ticket? How do I finalise payment on my Pre-reg ticket? THE FESTIVAL SITE Once I arrive, is the site easy to navigate? We are coming as a family, is there an area for us? Are there water points/taps in the campsite? What should I do with my litter? Is it possible to hire accommodation on site? Back to top.
spacerWhen does the site open and close? Three day ticket holders: Thu 12th July 09:00 – 23:00 Two day ticket holders: Fri 13th July 08:00 – 23:00 / Sat 14th July 08:00 – 23:00 – All guests must be off site by 14:00 on Sunday 15th July. – There is strictly no admission or readmission after 23:00 on any day. – The wristband exchange will close 30 minutes after the site closes on each day. When are the peak arrival times? Please try to avoid the busiest times when entry is slowest, which are as follows: Thu 12th July: 09:00 – 13:00 Fri 14th July: 08:00 – 12:00 What time do the bands start? Thursday 12th July: 14:00 Friday 13th July: midday Saturday 14th July: midday What ID do I need to bring with me? We will be employing a “Challenge 25” scheme so Under 18’s (or those who look under 25) must bring official ID (passport, photo drivers licence, Prove It card etc). Attendees without relevant ID will be issued with an Under 18 wristband (and thus will be refused alcohol at the bar). Are there any age restrictions? There is no minimum age; however attendees under the age of 16 will not be admitted onto the event site without an accompanying adult. What happens after the bands finish? The awesome Silent Disco will be taking place from 23.00 – 03.00 (Friday and Saturday only) Can I bring my pets? As a condition of our license, no dogs are allowed on site (except registered guide dogs). Can I bring glass onto the site? Under no circumstances will glass bottles / containers be allowed onto the event site. Is there disabled access at 2000trees? Click here for detailed Access Information. Disabled toilets are available on site. Are there cash machines on site? ATM cash machines are available on site all weekend. Can we have BBQs and bonfires? Small disposable BBQs are allowed, but as a condition of our licence bonfires are forbidden. Are there showers on the site? There are no showers at 2000trees. Do you have plenty of toilets? Yes. We have been shortlisted for the last 10 years in the ‘Best Toilets’ award’ at the UK Festival Awards! Can I bring my own alcohol? Yes, you are allowed to bring alcohol on-site. The only restriction is that any glass found will be confiscated. Can I bring Chinese Lanterns or Fireworks? Due to licensing restrictions, Chinese Lanterns and Fireworks are strictly prohibited. What should I do with my valuables? Try to leave as many valuables at home as possible. For any valuables that you absolutely have to bring with you we recommend using the onsite lockers. For more details please take a look at our partners at ‘Recharged’ . The local Police also have these handy tips to stay safe and have fun at festivals. Festival Crime Prevention Advice. Back to top. Are there any stewarding positions available? Please click here for further details. Can my band apply to play at 2000trees? Please click here for further details. I would like to trade at 2000trees, how do I apply? Please click here for further details. Back to top. How do I get to the site? You click here and then follow our directions. What is the parking like? There is ample parking space for all 2000trees attendees and parking officials will be on hand to direct you on arrival. Is there a car parking charge? Yes. The parking charge is £7 per car if bought in advance otherwise it’s £20 per car, if bought on arrival.  So save money & buy in advance from our tickets page! Can I bring a campervan / caravan? Campervans are allowed at the festival but towed caravans are not. This is mainly due to the difficult terrain. A campervan ticket will need to be purchased from our tickets page along with a standard weekend ticket.  Please contact info@twothousandtreesfestival.co.uk for more info.   Back to top. I can no longer come to 2000trees; can I give my eticket to someone else? Ticket transfers are allowed for the face value only and the deadline for eticket name changes is July 1st. To change the name on your ticket please simply login into your Eventbrite account on www.eventbrite.com/mytickets accessed using the email address with which you purchase your tickets and follow the instructions there. Note: If you can’t find your ticket then you may have bought it with a different email address. I haven’t received my eticket. What do I do? To find your ticket please login into your Eventbrite account on www.eventbrite.com/mytickets accessed using the email address with which you purchase your tickets and follow the instructions there. Note: If you can’t find your ticket then you may have bought it with a different email address. Can I get a refund on my ticket? All tickets are refundable until the end of February. Email tickets@twothousandtreesfestival.co.uk with the precise details of what you would like cancelled including the email address with which it was bought and we will process the refund. Once that deadline is passed you are able to sell on your ticket on and change the name yourself. (See above details on changing names) Are there any other options to Etickets? Etickets are the only option due to the lack of demand for physical tickets. Can I buy a day ticket? Yes. Thursday, Friday and Saturday day tickets are available – click here. Do children 13 years old and under need tickets? Yes. Whilst these tickets are FREE, you will need to register your child at the time you purchase your adult ticket. How do I upgrade or change the day of my ticket? Click on this link UPGRADE and follow the instructions. How do I finalise payment on my Pre-reg ticket? Click on this link PRE-REG UPGRADE and follow the instructions. Back to top. Once I arrive, is the site easy to navigate? Yes, it’s a small site and there is only one entrance which is easily accessible from the car park and the shuttle drop off point. We are coming as a family, is there an area for us? There is a designated family camping area. Are there water points / taps in the camp site? Yes there are plenty of water taps available in all camp sites. What should I do with my litter? Upcote Farm has been designated an Environmentally Sensitive Area. Please put all litter in the bins provided and respect the local environment. Recycling facilities will be available so please use them. Is it possible to hire accommodation on site? Yes, you can hire luxury Bell Tents, vintage tents and simple pre-erected accommodation that’s ready to go when you arrive. Find out more by clicking here. Back to top.






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