7/8/9 July 2022

TICKETS AND ID

TO BUY TICKETS

To buy tickets please visit our tickets page. We currently sell tickets through Gigantic and Eventbrite.

2020/21 TICKETS

All tickets from 2020/21 were rolled over to 2022 unless a refund was requested during the cancellation period. You can use your 2020/21 tickets to access our site.

Not sure if your tickets are valid for 2022? You can find out by following these instructions:

If you bought your ticket through Eventbrite, please follow these steps: https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/where-are-my-tickets

If you bought through Gigantic, you can collect your order information by visiting https://www.gigantic.com/order-tracker or email Gigantic on customerservices@gigantic.com

TICKET TYPES

All our tickets include camping apart from day tickets or if specified on the ticket type.

Our ticket prices are tiered, meaning you can purchase a Super Early Bird, Early Bird or standard tickets. Wednesday Early Arrival tickets can be added onto any 3 day ticket.

AGE RESTRICTIONS

There is no minimum age restriction, however, under 18s must be accompanied by an adult at all times. Under 18s without an accompanying adult will not be permitted onto the site.

UNDER 13s TICKETS

Under 13s tickets are available for free from our tickets page. There are a limited number of these tickets available. Children must be accompanied by an adult at all times. All under 13’s tickets will mirror which ticket the guardian holds, for example – if you are a VIP ticket holder, your under 13s ticket will automatically be upgraded.

LOST/NOT-RECEIVED TICKETS

Eventbrite tickets: If you have not received your e-ticket or you need to re-print your ticket, you can do so by logging into your Eventbrite account here.

Gigantic tickets: If you have not received your e-ticket or need to re-print your ticket, you can do so by visiting https://www.gigantic.com/order-tracker or email Gigantic on customerservices@gigantic.com

REFUNDS

The deadline to submit a refund request was 5pm on the 10th of May & since the deadline has passed, unfortunately we’re not taking any more refunds requests at this time.

If you cannot make the 2022 dates, then you are more than welcome to sell your ticket at face value & we will help to change the name on the tickets to facilitate this.

Please do not sell tickets through our social media pages.

If you require help, please drop us an email on our tickets@twothousandtreesfestival.co.uk email and we’ll endeavour to reply as soon as possible.

Any booking fees charged are set by our ticketing partners, are outside of our control and are non-refundable.

GOCARDLESS INSTALMENT TICKETS

We previously used a platform called GoCardless to provide instalment tickets.

All finalised ticket subscriptions have now been delivered to the email address which was used to subscribe. If you’re unable to locate it, please email tickets@twothousandtreesfestival.co.uk

If you require early entry or parking tickets (or any other tickets not listed), you can purchase these through Eventbrite or Gigantic.

UPGRADING TICKETS

Gigantic tickets: Get in touch with Gigantic at customerservices@gigantic.com and they will arrange this for you.

Other platform tickets: Drop us at email at tickets@twothousandtreesfestival.co.uk with your order number and where you purchased your ticket and we’ll get back to you.

BUY NOW PAY LATER TICKETS

You can follow our Buy Now Pay Later instructions here

ID

A valid form of photo ID is required to redeem your ticket. Any age specific tickets purchased for the 2020 event will be honoured for 2021 even if they no longer fall into the ticket age bracket.

We use a “Challenge 25” and “Proof of Age” scheme so anyone who looks under 25 must bring official ID. Anyone without relevant ID will be issued with an under 18 wristband.

We accept the following forms of ID:

– Your current passport – photocopies are accepted to gain entry but NOT to purchase alcohol at the bars.

– Your UK Driver’s Licence or Provisional Licence

Citizen Card

CONCESSION TICKETS

If you have bought a concession ticket (Student/ Emergency services/ NHS / Armed Services) you must show appropriate ID on arrival.

ENQUIRIES

Any ticketing/ID enquiries can be sent to tickets@twothousandtreesfestival.co.uk



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